Once again salesman proceeded to state that time is of essence.
The current owners were walking to the vehicle as we were walking away. We waited until the original salesman greeted us and told us the vehicle was already purchased. We asked if we could test drive vehicle and he asked for the our ID. We looked at the vehicle turned on the vehicle and even sat on the seats. Arrived to dealership and was greeted by another salesman that walked us to the vehicle. I let him know clearly in a text if vehicle is under contract or pending a sale to just let us know. Notified salesman Saturday morning within sufficient time that I was running late and he notified me “ Ok not a problem but time is of the essence. Notified it was available and scheduled to see it Saturday morning. Called on a Friday afternoon to ask to see if a vehicle was available. Presentation of bad customer service and work ethic. If they don’t take the time to ensure they clean up after themselves and ensure they return my vehicle as they received it, what should I expect in the caliber of maintenance that was done to my vehicle? Just food for thought.Thanks for requesting my honest feedback.Eric Gaona Obviously I am upset, but please put yourself in my shoes. Therefore, there is no way I can give a high rating when the most important part of this transaction…customer service…was non existent to say the least. No apologies for the lack of attention to detail, not even a thank you for bringing you car to us. Which is what he did took him one minute, came back and said well we mostly wiped down dust. He said I’ll have them wipe it down real quick. I got into my truck and upon closing my door…what do I see on my door handle and steering wheel? Black grease! I had it on my hand and immediately went to show my representative. He also took the time to sarcastically say, “That only saves you 58 dollars”. That made absolutely no sense, instead it seemed it was to much work to recalculate and then print out new invoice. He stated” You are supposed to mention it before you got here”. Needless to say, another gentleman that helped me upon arrival seemed bothered when I mentioned it. My representative Justin told me to remind him of my Military discount when I go pick up my truck. I would have given 5 stars however, there are two things I experienced when picking up the car that rubbed me the wrong way:1.
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